Hyper Fires

Terms & Conditions

01

Ordering

  1. Orders are accepted only under the terms and conditions outlined below, unless otherwise agreed in writing. These terms supersede buyer terms and conditions, except where the current Consumer Protection Act applies. By paying a quote or invoice, you accept these terms and conditions.
  2. Although Hyper Fires will take every reasonable precaution, it remains the buyer's responsibility to confirm that the written product information on the quote is accurate before placing an order.
  3. Proof of payment is required to validate an order for custom or specially imported products. Once validated, modifications cannot be made.
  4. Unless otherwise specified, advertised prices are typically exclusive of delivery. If a Hyper Fires subcontractor installs the product, delivery is free of charge unless special delivery equipment is needed or a mileage fee applies.
  5. For imported products, an approximate lead time to the delivery point will be provided once the order is confirmed and payment has been received. Hyper Fires is not liable for delays in the delivery process caused by weather, port traffic, cancelled freighters, supplier delays, or similar events outside the company's control.
  6. Unless specifically stated otherwise in writing, quotes are valid for 30 days.

02

Payments

  1. Before an order can be processed, a 70% deposit must be paid. Order confirmation is pending receipt of the 70% payment. If site-specific delays occur, Hyper Fires will hold the product at its premises or at the supplier's premises for free for as long as reasonably possible. If Hyper Fires is unable to hold the items, the customer must collect them or accept delivery right away.
  2. Hyper Fires reserves the right to list a defaulter with the national credit bureaus of South Africa in order to pursue any unpaid balances.

03

Delivery

  1. Unless a Hyper Fires subcontractor is doing the installation, quoted deliveries are for delivery only and do not include unpacking, handling, assembly, or installation. Any specific delivery requirements must be addressed when placing the order, and related costs must be confirmed before delivery.
  2. If goods are delivered by courier instead of being installed or delivered by Hyper Fires, the delivery is considered roadside delivery and does not include bringing items inside unless specific delivery arrangements have been made. This applies especially to bulky items over 70 kg, such as braais and fireplaces. The client must have extra help available to move the items inside.
  3. If a scheduled delivery fails because the client is unavailable, access is denied, or the site route is inaccessible, fees may be incurred at either the courier rate or the normal rate currently charged by Hyper Fires.
  4. All listed shipping timeframes are estimates and may vary before delivery. Hyper Fires will set up a new delivery date as soon as possible after the original one, but does not accept responsibility for consequential losses if delivery is delayed for any reason.
  5. The client must sign for and inspect each delivery. Any claims for damaged or missing packages must be made by phone within 24 hours of receiving the products and confirmed in writing. Packaging must be inspected on delivery, and any visible damage must be noted on the delivery note or waybill at that time. Damage must be photographed on delivery with the delivery vehicle driver present. If these steps are not followed, Hyper Fires may be unable to claim from its insurance or the courier's insurance. Please inspect all packages carefully, especially those containing glass parts.
  6. After delivery, the buyer assumes all risk.

04

Cleaning, Maintenance and Operation

  1. To keep your product in good condition, Hyper Fires recommends that a cleaning and maintenance programme be considered. Please refer to the manufacturer's cleaning instructions for product-specific care information. If your product came without an operating handbook or care instructions, please let us know. Hyper Fires is not liable for products that the buyer fails to maintain or use correctly. Contact Hyper Fires if you have any questions about upkeep or operating procedures.
  2. Gas-operated products must be installed by an LPGSA-registered installer. Hyper Fires is not liable if a gas fireplace is installed incorrectly. If you experience any issue with a gas product, contact your gas installer for an assessment.
  3. There is no guarantee against rust or discoloration on any steel grade.

05

Returns and Credit

  1. An item may be returned within 7 days if it is in its original packaging, unused, and unopened. This does not include made-to-order products, stainless steel products, or products imported at the client's request. Products must be undamaged, and Hyper Fires will be the sole decision-maker on whether goods have been used or damaged.
  2. If the customer cancels an order after it has been confirmed, the deposit will not be returned for imported goods, stainless steel orders, or custom products.
  3. Purchases returned after 7 days are not eligible for a refund from Hyper Fires. If returns are accepted, a 15% handling, restocking, and repackaging fee will be deducted from the store credit given. A 15% administration charge will apply to refund requests for confirmed orders cancelled after 7 days but before the product is kept for the customer. This excludes imported goods, stainless steel products, and custom orders.
  4. If Hyper Fires accepts a return request, it is the customer's responsibility to return the products to Hyper Fires if the items were delivered or collected from our store. Hyper Fires can arrange collection, but the cost of collection will be for the client and must be paid in full before the goods are removed. If the customer uses a third party arranged by either Hyper Fires or the customer, the customer is responsible for insurance during transport. The client must ensure that goods are wrapped appropriately for courier delivery. Risk and ownership pass only once Hyper Fires receives the goods in excellent condition.

06

Warranty and Installation

  1. Hyper Fires sells brands with varied manufacturer warranties. All products come with a minimum 24-month warranty from the date of purchase, and many products have longer warranty periods. This warranty covers poor workmanship and faulty parts. If Hyper Fires determines that a warranty claim is legitimate, it will repair the product or replace it with an identical or comparable model. Hyper Fires alone may decide whether to replace, repair, or reject the claim. Wear and tear, faulty installation, misuse, and neglect are not covered. If you have questions, speak with Hyper Fires or consult the warranty instructions specific to your product.
  2. Installation warranties fall under the relevant subcontractor.
  3. A quote from a Hyper Fires subcontractor is based on what is seen during measurement or on drawings provided by the client. To complete the installation safely, additional materials such as core drilling, piping, pipe bends, and custom brackets may be required. This is usually necessary only where issues or unforeseen events require the flue pipe location to change because it is near combustible objects that could pose a risk or cause a fire. Additional material will be discussed with the client for approval. If the client cannot be reached, the installation will proceed and the client will be billed accordingly. Products are listed on Hyper Fires quotations, while installation costs are listed on subcontractor quotations.
  4. After an installation date has been scheduled, the customer and/or the client's builder are responsible for ensuring that the site is ready for installation. If a Hyper Fires subcontract installer arrives on site and cannot install because the site is not ready, the client will be charged the regular installation fee. Clients should keep this in mind when scheduling installation dates.
  5. Where wet labour, such as bricklaying or plastering, is required to complete an installation, Hyper Fires subcontractors provide only a plastered finish. Painting the plaster is not included.
  6. Some products are handcrafted, so variations in appearance and finish are expected and normal. This includes painted finishes, especially on outdoor items intended to weather naturally.
  7. Corrections and omissions accepted. Prices on the site may have changed since posted.
  8. Any dates given for delivery and completion of work are estimates only.